Policies & Guidelines

RBI Guidelines on Alteration on Cheques

  • Effective 1 December 2010, RBI has introduced new guidelines for Cheque clearance under the image – based Cheque Truncation System (CTS) stating that cheques with any alteration will not be honoured. Implementation of these guidelines will enhance protection for both customers and banks by curtailing Cheque frauds. VTB Bank is adhering to these guidelines beginning 01st August 2010 in Delhi where CTS is currently being used.

KYC & AML Policy

Grievance Redressal Policy

Important RBI Guidelines

Cheque Collection Policy

Customer Compensation Policy

CTS 2010

Citizen Charter

Contact Information

JSC VTB Bank New Delhi Branch:

+ 91-11-66221000

+ 91-11-66221024

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