Policies & Guidelines

RBI Guidelines on Alteration on Cheques


  • Effective 1 December 2010, RBI has introduced new guidelines for Cheque clearance under the image – based Cheque Truncation System (CTS) stating that cheques with any alteration will not be honoured. Implementation of these guidelines will enhance protection for both customers and banks by curtailing Cheque frauds. VTB Bank is adhering to these guidelines beginning 01st August 2010 in Delhi where CTS is currently being used.

KYC & AML Policy


Grievance Redressal Policy


Important RBI Guidelines


Cheque Collection Policy


Customer Compensation Policy


CTS 2010


Citizen Charter


Contact Information

JSC VTB Bank New Delhi Branch:

+ 91-11-66221000

+ 91-11-66221024


All rights reserved © 2022 VTB
Developed by Articul Media